Service every step of the way
We strive to give the best service and support to our customers, and therefore our solutions are always adjusted for individual use. We are with you every step of the way to make sure that you get the best start with our testing solutions. The services we offer, before and after the purchase, matters for us, and below you can read a more detailed description of our services.
Maintenance of your testing machine is important to provide accurate testing results. With our professional team, we will make sure that your company gets the most optimal equipment for the testing machine. We will guide you to the best solution and help to find the best replacement for your equipment, whether it is a new grip, computer or an update of the TRAM-QA system.
We can rebuild and renovate both Tram and other test machines, such as electromechanical, hydraulic and manually operated machines. If your testing solutions needs repair our experienced services team will guide you through the process and stand ready to efficiently restore your testing solution.
Tram provides yearly calibration and service, both before delivery and on-site. One year after the purchase, the machine will be calibrated with help from us. Here we can talk about annual savings as well as the advantages of knowing the presented data. All calibrations are traceable, and our competent and experienced engineers provides the best qualityservice when calibrating test solutions.
We offer every customer a calibration deal over a period oftime, so our customers can feel free to give us a call if they have the slightest concern.
At the delivery, we install the machine, so it's ready for use. Furthermore, we provide instructions regarding how to use it as well as how to read data from the machine. Before we leave, we test the machine with the customer and make possible adjustments to be sure the machine does exactly what it's supposed to do.
We offer individual training services when installing a new machine.
We offer full support and guidance by telephone or e-mail. If you have changes in your requirements or any questions at all, our technical support team will help you. We provide full support and service to give you and your company the best outcome of the testing machine.
The staff you talk with are highly qualified and trained within programming and constructing our mechanical testing solutions. If the TramQA system needs to be upgraded, or if you want an old testing machines to be upgraded to our system, we have several services that can provide just that. Our professional staff will assist you during the upgrade and update, and help you get comfortable with the new system.